Customer Deployment Associate

Customer Support Team · Boston , Massachusetts
Department Customer Support Team
Employment Type Full-Time
Minimum Experience Entry-level

About Profitero:

Profitero is a leading global SaaS company that provides actionable eCommerce insights to 4,000 consumer brands, including Adidas, Kraft-Heinz, L’Oreal and General Mills. Using our daily data and analytics, brands can optimize their assortment, content, search placement, pricing and reviews across 600+ retailer websites spanning 50+ countries, helping them outgrow competitors by 70%, on average. 


News outlets, including Good Morning AmericaThe Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. With $20 million in new capital raised in 2020, we’re ready to take our company to new heights and revolutionize eCommerce in the process.


Overview:

As a Customer Deployment Associate (Project Management) you will be the technical lead for our customers and primary goal is to ensure our customers achieve their goals with our software. The ideal candidate will have as a minimum 1 year of Project management experience implementing and supporting SaaS solutions for customers.

Working in a fast-paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.



Role & responsibilities:

  • Supporting senior project managers with core business processes
  • End to end project management of small projects
  • Accounts creation via internal tools (ACE, JIRA, Confluence)
  • Assist with projects status tracking and reporting 
  • Set-up kick off meetings
  • Manage own projects and resources in line with Profitero processes
  • Create and update project plans, resolve project and resource conflicts
  • Ensure planning is completed as per agreed deadlines and implementation timelines are communicated to clients and internal stakeholders
  • Serve as point-person across internal teams (Sales, Support, Strategy and Insight, Delivery) on technical related questions and issues from customers
  • Validate accuracy of customer accounts and ensure existing quality checks are followed
  • Lead internal status reviews and clearly document assignments and deadlines
  • Recommend and introduce process improvements


Qualifications & essential skills:

  • 1+ years of project management experience
  • Self-motivated, accountable and committed with well-developed decision-making skills
  • Strong customer orientation, ability to manage complex and conflicting requirements
  • Strong communication and interpersonal skills
  • Excellent organisation, problem-solving and prioritization skills
  • Strong organizational and prioritization skills
  • Have the ability and desire to deeply understand and apply technological solutions to business problems
  • Experience supporting and implementing technology solutions a strong plus
  • High degree of proficiency in Excel
  • Prior experience at a technology / software company a plus



Why you want to work at Profitero:


We want our employees to have an opportunity to share in the financial and entrepreneurial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.


  • Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career
  • Smart, genuine and cool people work here 
  • Competitive salary
  • Health and Dental company plan insurance for individuals and families (company pays 80% of premiums)
  • 401k Contribution
  • Unlimited Vacation


Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.



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  • Location
    Boston , Massachusetts
  • Department
    Customer Support Team
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level