Senior Customer Deployment Manager

Customer Support Team · Boston , Massachusetts
Department Customer Support Team
Employment Type Full-Time
Minimum Experience Manager/Supervisor


About Profitero:

Profitero is a leading global SaaS company that provides actionable eCommerce insights to 4,000 consumer brands, including Adidas, Kraft-Heinz, L’Oreal and General Mills. Using our daily data and analytics, brands can optimize their assortment, content, search placement, pricing and reviews across 600+ retailer websites spanning 50+ countries, helping them outgrow competitors by 70%, on average. 


News outlets, including Good Morning AmericaThe Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. With $20 million in new capital raised in 2020, we’re ready to take our company to new heights and revolutionize eCommerce in the process.


Overview:

As a Senior Customer Deployment Manager, you will be the technical lead for our customers and primary goal is to ensure our customers achieve their goals with our software. The ideal candidate will have as a minimum 4 years or project management experience implementing and supporting SaaS solutions for medium to large size clients.

Working in a fast-paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.  The right person for this role is organized, disciplined, an expert collaborator, and a clear communicator.



Role & responsibilities:


  • Manage medium & enterprise size client setups and deployment for new or expansion of Profitero’s existing clients. 
    Main responsibilities will include leading Global & Regional kick off meetings, inputs gathering, requirements specification, change control, risk management
  • Ensure planning is completed as per the agreed deadlines and implementation timelines are regularly communicated to clients and internal stakeholders
  • Serve as point-person across internal teams (Sales, Support, Strategy & Insight, Delivery) on technical related questions and issues from Customers
  • Validate accuracy of customer accounts before the launch and ensure existing quality checks are followed
  • Lead internal status reviews and clearly document assignments, and deadlines
  • Recommend and introduce process improvements

Qualifications & essential skills:


  • 4+ years of customer facing Project Management experience
  • Adept at stakeholder management with the ability to balance client requirements, requests from commercial and client delivery teams, and internal resource constraints
  • Experience working with distributed teams and managing multiple projects across different countries
  • High degree of proficiency in Excel
  • Self-motivated, accountable and committed with well-developed decision-making skills
  • Strong customer orientation, ability to manage complex and conflicting requirements
  • Strong communication and interpersonal skills
  • Strong organizational and prioritization skills 
  • Excellent presentation experience and the ability to tailor your communication by the audience
  • Have the ability and desire to deeply understand and apply technological solutions to business problems
  • Experience supporting and implementing technology solution a strong plus
  • PMP qualification a plus



Why you want to work at Profitero:


We want our employees to have an opportunity to share in the financial and entrepreneurial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.


  • Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career
  • Smart, genuine and cool people work here 
  • Competitive salary
  • Health and Dental company plan insurance for individuals and families (company pays 80% of premiums)
  • 401k Contribution
  • Unlimited Vacation


Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.


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  • Location
    Boston , Massachusetts
  • Department
    Customer Support Team
  • Employment Type
    Full-Time
  • Minimum Experience
    Manager/Supervisor