Junior Project Manager, EMEA

Customer Success · Maidenhead, Berkshire
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced

About Profitero


Profitero is a leading global SaaS company that provides actionable eCommerce insights to 4,000 consumer brands, including Adidas, Kraft-Heinz, L’Oreal and General Mills. Using our daily data and analytics, brands can optimize their assortment, content, search placement, pricing and reviews across 600+ retailer websites spanning 50+ countries, helping them outgrow competitors by 70%, on average. 


News outlets, including Good Morning AmericaThe Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. With $20 million in new capital raised in 2020, we’re ready to take our company to new heights and revolutionize eCommerce in the process.


Overview


As a Junior Project Manager you will be the technical lead for our customers with the primary goal being to ensure our customers achieve their goals with our software. The ideal candidate will have as a minimum 1 year of Project management experience of implementing and supporting SaaS solutions for customers.  Working in a fast-paced company, you’ll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.


Office: Maidenhead, UK, currently working remotely

Hours: Full-time

Responsibilities


  • Supporting senior project managers with core business processes
  • End to end project management of small projects
  • Accounts creation via internal tools (ACE, JIRA, Confluence)
  • Assistance with projects status tracking and reporting 
  • Set-up of kick off meetings
  • Management of own projects and resources in line with Profitero processes
  • Create and update project plans and resolve project and resource conflicts
  • Ensure planning is completed as per agreed deadlines and that implementation timelines are communicated to clients and internal stakeholders
  • Serve as point-person across internal teams (Sales, Support, Strategy and Insight, Delivery) on technical related questions and issues from customers
  • Validate accuracy of customer accounts and ensure existing quality checks are followed
  • Lead internal status reviews and clearly document assignments and deadlines
  • Recommend and introduce process improvements

The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.


Qualifications & skills


  • 1+ years of project management experience
  • Self-motivated, accountable and committed with well-developed decision-making skills
  • Strong customer orientation, ability to manage complex and conflicting requirements
  • Strong communication and interpersonal skills
  • Excellent organisation, problem-solving and prioritization skills
  • Have the ability and desire to deeply understand and apply technological solutions to business problems
  • Experience supporting and implementing technology solutions a strong plus
  • High degree of proficiency in Excel
  • Prior experience at a technology / software company a plus
  • European / Asian language skills desirable for EMEA based roles


Company benefits:


Profitero is a company that cares about its employees. As a company, we feel that as our employees are always going the extra mile, so should we.


That’s why we offer fantastic benefit packages to all our employees, including:

  • Attractive bonus scheme
  • Employee healthcare plan (option to add additional family members)
  • Dental care plan
  • Eye care scheme
  • Employee Assistance Programme (EAP)
  • 24-hour online GP service
  • Company pension scheme
  • Cycle to work scheme
  • 25 days holiday plus bank holidays
  • Gym membership at 50% off
  • Frequent social events
  • Employee referral program
  • Personal employee development plan
  • Access to Personal Learning Development Library
  • Profitero Hero scheme
  • Flexible working hours

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

Thank You

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  • Location
    Maidenhead, Berkshire
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced