Customer Success Associate

Customer Success · Boston, Massachusetts
Department Customer Success
Employment Type Full-Time
Minimum Experience Entry-level

About Profitero: 

Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 70 million products daily, across 700 retailers and 50 countries, helping brands optimize search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business.


Profitero has recently joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment. while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis’ tech, data and activation services positions us to be a true end-to-end partner for helping brands maximize eCommerce market share and profits.

Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.


The office is in Boston but can be done Remotely anywhere in the US (EAST COAST)


Overview:

The Customer Success Associate will be responsible for supporting the Customer Success team at Profitero, directly under our Customer Success Managers. They will play a critical role in the day-to-day support for our clients.


Who you are:


  • Intermediate experience with Microsoft Excel and G-Suite
  • Detail oriented and methodical
  • Strong interest in e-commerce space
  • Fast learner
  • Team player 
  • Great communication skills
  • Loves a challenge


What you’ll do:


  • Daily support to Customer Success Managers and Account Managers - getting insight into client desires and helping with deliverables
  • Branding Enhancements - support and QA our automated tools for branding processes in order to align client expectations with Profitero results
  • Product Categorization - assist clients in seeing the best view of their own product categories, align with their evolving needs
  • Cross Functional Conversations - work with Product, Strategy and Insights, and Customer Deployment teams to find the most pressing needs for our clients and current technical challenges
  • Building Product Portfolios - assist Customer Support Managers in helping to strengthen client marketplace perspective


*If you are an upcoming college Graduate, we have a similar role available for an internship 20 hours a week that can be intern to FT*


Why you want to work at Profitero:


We want our employees to have an opportunity to share in the financial and entrepreneurial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.


  • Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career
  • Smart, genuine and cool people work here 
  • Competitive salary
  • Health and Dental company plan insurance for individuals and families (company pays 80% of premiums)
  • 401k Plan
  • Unlimited PTO


    Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

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    • Location
      Boston, Massachusetts
    • Department
      Customer Success
    • Employment Type
      Full-Time
    • Minimum Experience
      Entry-level