Customer Success Associate

Customer Success · Boston or Remote, Massachusetts
Department Customer Success
Employment Type Full-Time
Minimum Experience Entry-level

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. It is a global enterprise SaaS analytics platform that helps companies such as Adidas, General Mills and L’Oreal increase e-commerce sales across thousands of retailers, regardless of whether their products are shipped, delivered or picked up. If you love data, technology, and eCommerce, Profitero may be a great next step in your career!


The office is in Boston but can be done Remotely anywhere in the US


Overview:

The Customer Success Associate will be responsible for supporting the Customer Success team at Profitero, directly under our Customer Success Managers. They will play a critical role in the day-to-day support for our clients.


Who you are:


  • Intermediate experience with Microsoft Excel and G-Suite
  • Detail oriented and methodical
  • Strong interest in e-commerce space
  • Fast learner
  • Team player 
  • Great communication skills
  • Loves a challenge


What you’ll do:


  • Daily support to Customer Success Managers and Account Managers - getting insight into client desires and helping with deliverables
  • Branding Enhancements - support and QA our automated tools for branding processes in order to align client expectations with Profitero results
  • Product Categorization - assist clients in seeing the best view of their own product categories, align with their evolving needs
  • Cross Functional Conversations - work with Product, Strategy and Insights, and Customer Deployment teams to find the most pressing needs for our clients and current technical challenges
  • Building Product Portfolios - assist Customer Support Managers in helping to strengthen client marketplace perspective


*If you are an upcoming college Graduate, we have a similar role available for an internship 20 hours a week that can be intern to FT*


Why you want to work at Profitero:


We want our employees to have an opportunity to share in the financial and entrepreneurial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.


  • Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career
  • Smart, genuine and cool people work here 
  • Competitive salary
  • Health and Dental company plan insurance for individuals and families (company pays 80% of premiums)
  • 401k Contribution
  • Unlimited Vacation


    Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.

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    • Location
      Boston or Remote, Massachusetts
    • Department
      Customer Success
    • Employment Type
      Full-Time
    • Minimum Experience
      Entry-level